This Complaints Procedure is for the Clients of Hall & Birtles Solicitors.
We want to give you the best possible service. Should you experience dissatisfaction with the service or become dissatisfied with a bill you receive from Hall & Birtles and wish to make a formal complaint, please follow our Complaints Procedure set out below and we will do our very best to resolve the matter promptly and fairly to your satisfaction:
Stage 1: In the first instance it may be helpful to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your matter.
Stage 2: If after completion of our procedure you do not feel the matter has been resolved to your satisfaction, you can refer your complaint to the Legal Ombudsman. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.
If you have, you may then take your complaint to the Legal Ombudsman: –
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9.00 to 17.00.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.